Archive for the ‘Personal Blogs’ Category

The horrors of dealing with a car accident settlement and trial.

Thursday, April 22nd, 2010

In 12/2008, I was in a car accident.  This man, Roger Lamb II, ran a red light in my neighborhood and t-boned my brand new Toyota Camry.  I had only had the car for 6 months and it only had about 5k miles on it.  He hit me in the driver’s side doors with his pickup truck.  He hit me so hard he smashed the doors and frame in a good foot or so.  The front, side, and side curtain air bags deployed, shredding the seat material and blasting me in the head, face, and left arm.  The car was beyond repair and had to be totaled.

I had sat through an entire red light cycle just  half a block down the street from my Grandmother’s house (whom I had just left).  I remember watching a guy pull up to the light on the cross street and come to a complete stop as his light had just changed from green to red.  He was sitting in the left turn lane.  My light turned green and I proceeded forward through the intersection, turning left.  I saw Roger Lamb down the road a way with ample distance to stop his vehicle.  I looked at the other guy who was already stopped in that other left turning lane as I would be driving past him.  I looked to the right to make sure everyone over there was stopped and wouldn’t hit me.  By the time I looked back left again towards Roger Lamb, I realized instantly that he was not stopping.  In that moment, I knew it was too late to get out of the way.   So I did the only thing I could do, put my foot on the brake so I wouldn’t roll into something else, leaned in toward the center of my car, and braced for impact.  I closed my eyes.  I felt the impact like a train.  It was a hard smash against my body.  It seemed like an explosion with the air bags going off.  I felt the car spin in a circle, screech to stop, and shut off.  I felt like maybe I momentarily blacked out.  I opened my eyes to white smoke and particles in the air around me from the air bags.  Like I was in a fog.  It was very surreal.  The inside of the car suddenly felt foreign as the entire sidewall was smash in and deformed beside me.  I couldn’t see out the left window because the airbags were in the way.  So I couldn’t see Roger Lamb yet.  But I could see the other guy who had been stopped in that left turn lane the whole time staring at me in amazement.  I went into what I can best describe as mental shock.  I just kept saying “oh my god” over and over and started crying.  My neck felt very strange.  Tight and tingly.  But there was no pain at the moment.  It had to be adrenaline stopping it.  Crying, I did my best to pull the air bag out of the way so I could look out the left window, which I had rolled down prior to the accident.  I saw Roger Lamb pacing beside his truck holding his hands to his head in panic.  He kept saying “I KNEW I shouldn’t drive today!  I TOLD my dad I shouldn’t drive today.  I can’t believe this!  The second accident in a row!”  He hadn’t seen me looking at him yet.  I said through my tears “What were you doing??!  Your light was RED!”  He ran over to me uninjured, hesitated for a minute, then said (as if trying to convince me) ”No… YOUR light was red.”  I immediately knew I had to secure witnesses.  I just stopped talking to him that instant.  I had to unbuckle my seat belt, crawl to the passenger side door, and exit that way.  It really felt strange like it wasn’t really happening.  It felt weird standing in the middle of the intersection as people stared at me.  I quickly walked over to that guy sitting in the left turn lane and said “please don’t leave!  That man is trying to say I’m the one who ran the light!”  The witness said “Oh no, he’s the one who ran the light.  I will stay.”  I thanked him, all the while still crying.  I walked back to my car to where I could see the damage for the first time.  When I rounded the driver’s side, I just lost it even more.  My brand new beautiful blue Camry was destroyed and mangled.  I was so upset.  I just went back around the passenger side and sat down.

My grandma had heard the accident and came running down the street.  I reassured her that I was alive.  The police showed up and the officer took my information.  He asked if I was ok and I said I didn’t know.  That my neck felt strange, but that I thought I was ok to drive myself to the hospital.  Ambulances are expensive.  I told him about how Roger Lamb (didn’t know his name at the time) had run the light.  That the witness had seen him do it.  And what Roger had said about a previous accident and trying to tell me it was my fault.  The officer later confirmed that witnesses verified it was Roger Lamb’s fault.

When the officer was done with us, I was able to start the car and drive it to the urgent care which was just a couple of blocks away.  Because of their insurance/payment situation, I ended up having to go to a different hospital.  Over a period of several months, I went to Urgent care again, my family doctor, and physical therapy.  I had many x-rays and an MRI.  All confirming that I had really bad whiplash and injury to my left shoulder.  The physical therapy was quite lengthy, but was prescribed by all the doctors I had seen. 

I unfortunately had become unhappy with the service at that particular therapy center and stopped going just before my treatment was over.  One of their staff members was making sexually suggestive statements to me and my husband.  So that is a pretty legitimate reason to leave, I would say.  I was running out of money for treatment at that time because I had already used up all of my medical benefits through my auto insurance.  My individual health insurance has a super high deductible.  So I had to wait a while before going to a new therapist.  The therapy had helped with the pain, but it gradually came back.  I finally broke down and went to a new therapy center (recommended by my doctor again) almost a year later.  This therapist was much more helpful and I was done after a few months.

I continue, to this day, to have neck and shoulder problems.  I cannot drive long distances or sit for long periods at the computer (thank goodness for auto save).  I cannot walk for long periods without pain.  I had to help move to our new home and was in agony for days after.  I continue to take anti-inflammatory and pain medications.  I get headaches and my neck is stiff a lot.  My left arm aches a lot of the time.  The doctor’s told me it’s typical to have pain for the rest of your life after a car accident like that.

From the beginning, Roger Lamb’s insurance company (Progressive) has tried to weasel out of paying for everything.  They initially tried to get me to personally agree over the phone for some piddly amount when I hadn’t even known the extent of all the bills and damage.  My lawyer pursued the matter.  Even though it was factually Roger Lamb’s fault, Progressive continued to make ridiculous low ball settlement offers that wouldn’t even cover 50% of my medical bills.  They tried to find any way to put the blame on someone else.  They tried to say I went to therapy for too long.  They tried to say the therapist made me worse.  They tried to pick at my lost wages claim and find ways to make it go away. 

So, we filed suit and have a court date pending.  Progressive is just now offering Roger’s policy limits which still is nowhere near enough money to cover everything.  The guy was under-insured.  We had no choice but to accept the policy limit from Progressive.  Then move on to pursue the rest from Roger Lamb.

All the while, my doctor’s bills were piling up, getting behind, and some going to collections.

Let’s just say I was SHOCKED to get a bankruptcy notice in the mail stating that Roger Lamb filed bankruptcy and is trying to include my claim in the bankruptcy!!  WHAT?!!  Are you kidding?!  I was furious!!!  My lawyer intends to petition that to try to keep my claim out of the bankruptcy.

We now have to pursue MY insurance company to make use of my under-insured motorist coverage.  I shouldn’t have to use that!  Why should MY insurance company have to pay for his mistake?  But, I have no choice unless I want to end up bankrupt.  So, we are in negotiations with them now.

The final alternative is to take this to trial.  And what pisses me off more is my lawyer says that jurors don’t respond favorably towards victims in accident cases.  I can’t believe that.  He says most likely, we would have a worse outcome if we take this to trial.  What kind of a world are we living in?  That is ridiculous!

Not only have I suffered mentally and physically, but there was a lot of my life that was disrupted.  I used to have a motorcycle, but sold it because I can’t wear the helmet long anymore.  I lost all the money (including the GAP insurance) I invested to buy the Camry he smashed (that I only had for 6 months!).  I sat in the Toyota office for a whole day waiting to get that car.  I had to scrounge around MORE MONEY to go back and get ANOTHER car!  I didn’t get ANY money back from that car being totaled.  I had to cut back on the activities at the gym.  I still have troubles lifting objects and not paying for it later.  My credit has suffered.  I wasted a LOT of my time in therapy and doctor offices.  I lost business clients when I couldn’t complete my projects in that first two months.

And yet, everyone wants to treat me like it’s all my fault or my therapist’s fault.  I have lost all respect for Progressive after this.  Even a small bit for my own insurance company American Family because they tried to also say I was in therapy too long and they don’t want to give me what I am owed.  Who are they to make that call??  They are not doctors!  We, the policy holders, pay out the a$$ for these coverages and just as soon as they are needed, the insurance companies tuck their tails and run.  They try to point the finger at everyone else to get out of paying.  It’s all a big joke and scam to take our money and not give back.

This whole thing leaves me very disgusted and disappointed.

Toyota recall and my experience as a 2009 Camry owner.

Wednesday, February 3rd, 2010

I leased my first 2009 Camry in 6/2008. Had it for 6 months until a guy ran a red light and t-boned the driver’s side with his truck. The car’s safety features performed well. Both side and side curtain airbags deployed and the safety shut off activated. The car had to be totaled and I have some long term injuries, but the Camry did save me from a much worse fate.

I immediately went back and leased ANOTHER 2009 Camry in December 2008 because I was so pleased with the car. My second lease has not been pleasant. After taking the Camry home, I realized it was pulling noticably to the left. I took the car in to service FIVE times!! Each time, they told me they fixed it, but the problem was still there. They even tried to give me some ridiculous story about what they supposedly fixed until they realized I knew they were full of it. I used to work on cars and they were saying something completely unrelated. Extremely angry, I took the car in the last time and they finally told me the factory had a batch of cars where the machine “installed the struts incorrectly”. They finally fixed it.

I was also told by numerous service staff that I would still get my two free oil changes that came with my first Camry… to use on the second Camry since I basicly had paid for them, but never got to use them. And also because I came right back and leased another one. Toyota scored over $25k when the insurance totaled that car. So of course, when I tried to use that extra free oil change, the service manager told me no even though the person who scheduled my appointment over the phone had confirmed it would be ok. I was mad because I had been told by several other people in service that I would be able to use them. I told him that if I had been told no from the beginning, then I wouldn’t have a problem with it. I told him I had come there prepared to not have to pay for it. I was mad and said “had I known this, I would have went somewhere cheaper”. So he said “Why would I give it to you for free then if you are just going to go somewhere else after you use all your free oil changes? How would that benefit us?” I couldn’t believe he said that. So I said “are you telling me that you would refuse someone their free oil changes if you knew they were taking it somewhere else after that?” He said “no”. Then he questioned me for the names of who told me I would get them free. I didn’t remember. I am horrible with names. So then he talked to me as if I were lying and said rudely “how am I supposed to correct this situation with my staff if I don’t know who said it?” I yelled “Have a staff meeting and tell EVERYONE!!!” I slammed my hand down and said “NEVER MIND! I’M GOING SOMEWHERE ELSE!” He stopped me and said irritably “I will take care of this one, but that’s it.” I said “FINE.” and stomped off.

Now for this recall… what bothers me most is that the only way I even knew about it was to hear it on the news. All this time and I have not got one letter or phone call from Toyota explaining anything to me. I realize they did not have the answers or fix, but they should have sent everyone a letter of explanation immediately. My Camry IS a part of the recall and I still have not heard anything from Toyota. I called Tansky Toyota where I bought my Camry and they said they had no information except what to do if I experience a problem. They told me I have to wait until I get a recall notice in the mail. What is ridiculous is that they expect drivers to make a split second decision to put the car in neutral, hit the brake, or turn the car off. So what happens if you have a car in front of you that slams on their brake for whatever reason, you let off the gas, but the car keep going. You have a couple of seconds to stop that car. Everyone knows that your brain does not have instant reaction time. I think their advice is dangerous. They should be telling people not to drive them instead. Just now, I heard that the Secretary of Transportation in Ohio said “stop driving the effected vehicles”. That’s just great. How am I supposed to get anywhere?

I saw the video of the conference with Toyota higher ups and it was sad. They blatantly admitted to cutting corners financially on safety and quality. I was disgusted with Toyota after seeing that. You should watch it! So now, I don’t even want this car anymore. I don’t want to pay a lease payment for a car that I won’t even own in the end. It will be sitting parked until it’s fixed. Who knows when that will be. Why should I have to pay for this? Who would pay for a rental car that they can’t drive?? And you know, they probably won’t even provide me with that either… a rental car!

I also want to add in response to the people comparing foreign to domestic recall practices… it shouldn’t matter what company we are talking about. NONE OF THEM should behave this way. It doesn’t matter if one responded worse then the other. What matters is that they aren’t handling things the right way. In my 15 years of driving, I have experienced a few minor recalls by domestic dealers (mostly Ford) and they were all fixed promptly. Toyota has left a bad taste in my mouth!

A Personal Blog

Thursday, October 1st, 2009

I just wanted to update on what’s going on with me since I haven’t been writing much lately.  Even though I would much rather write here every day then do most of the other things I have to do.  :)

Hubby and I have been working our butts off trying to get our house in tip top shape to sell it.  My parents actually own it, but we pay the mortgage (they don’t live here).  Times are just too tough right now and there just isn’t enough money to go around.  So, we put this house up for sale last Saturday and are planning to try to buy our first home with a cheaper monthly payment then what we pay here.  We are hoping (like I mentioned in another blog) that we can buy a home before the $8,000 tax credit expires.  I’m not sure if it’s going to happen though.

I still have to go through the process of getting my tax liens off my credit report now that I was approved for my IRS Offer In Compromise.  I haven’t got my lien release letter yet so I can’t dispute it yet.  Need to get that off before I can buy anything.

Then there is the matter of hoping this house sells in time.  There is just no telling what will happen or how long it will take.  On one hand, people are broke and don’t want to buy.  But then there are the people like me rushing to take advantage of the $8k tax credit for first time buyers.  There has been a lot of activity over here, but it seems pretty random.  Some houses sit for a long time while others are listed and sold with a quickness.  Luckily, we have one of the cheapest priced homes in this area and it’s in great condition.  I hope that helps.

So with all that going on and trying to pay bills, I just haven’t had time to work on this site as much as I would like.  I have several topics that I want to cover, but just not enough time.  Soon though… soon I will get some free time.